Service and support
Drone Service — Training, Parts and Commissioning
A commercial drone only becomes a working asset when someone can operate it safely, maintain it and get parts when something fails. That is the service layer around the aircraft.
Quick answer
Drone service covers commissioning, operator training, genuine spare parts, maintenance and technical support. We deliver it through the authorized XAG network, with a response target of 1 business day; training covers operators and technicians, and spare parts are supplied for the platform in 70 countries. The P150 carries 70 kg with a 70 L tank and a 115 L hopper. The exact scope, response time and warranty terms are set out in your quotation.
Overview
This page explains what our service scope covers, what is delivered by the manufacturer and what depends on the local partner. It is written for buyers who want to compare support, not only hardware.
Specifications
System specifications
Service scope
- Pre-delivery checks
- Included in the quoted package
- Commissioning
- Remote or on-site, agreed for your market
- Operator training
- Training scope agreed with you
- Technician training
- Available through the authorized network
- Handover records
- Configuration, firmware, battery and spare list
Parts and maintenance
- Genuine parts
- Through the authorized XAG network
- First-season spare kit
- Planned with the order
- Wear parts
- Nozzles, filters, seals, props, pumps
- Batteries and charging
- Supplied and planned with the configuration
- Maintenance schedule
- Daily, seasonal and annual tasks
Commercial
- Warranty
- XAG warranty terms
- Response time
- Market and partner dependent
- Service level
- Written agreement required
- Training language
- Agreed with your local team
- Delivery time for parts
- Set for your order
Scope
What drone service covers
Service is a set of activities across the life of the system. Not every market includes every item by default; what is included is set out in your quotation.
- Pre-delivery configuration and checks.
- Commissioning and test flight.
- Operator training and technician orientation.
- Genuine spare parts and consumables.
- Maintenance planning and technical support.
- Warranty claim coordination with the manufacturer.
- Records and handover documentation.
Training
What training includes
Operator and technician training are part of the service scope, not an optional extra.
Operator training covers route planning, application setup, battery and charging safety, daily maintenance and fault diagnosis. Technician training goes deeper into modules, calibration and repair.
XAG Academy has trained more than 160,000 pilots and service engineers. The local partner delivers the field training; the scope and number of days are set out in your quotation.
Parts
Spare parts and maintenance
Wear parts, batteries, nozzles, pumps and control components are supplied through the authorized network. A first-season spare kit is planned with the order, not after the first failure.
- Nozzles, filters and seals for spraying.
- Propellers, motors and frame components.
- Batteries and charging equipment.
- Sensors, radar and control modules.
- Consumables for the first season.
Commissioning
Commissioning and handover
Commissioning connects the aircraft to the field workflow and the support plan.
Before handover, the system is checked against the order, configured for the crop and workflow, and test-flown. The handover includes records of the configuration, firmware, battery set and spare kit.
Response
Warranty and response time
The manufacturer warranty applies, with claims coordinated through the authorized network. Response time depends on the market, the partner and the part and is set out in your quotation.
For urgent season support, agree the contact route and spare-parts holding before the season starts.
Boundaries
What is not included
- Import clearance, duties and local registration.
- Operator licensing or spraying approvals.
- Crop agronomy advice beyond equipment configuration.
- Unauthorized repairs or third-party modifications.
- Fixed service-level guarantees without a written agreement.
FAQ
Questions buyers ask
What does drone service include?
Commissioning, operator and technician training, genuine spare parts, maintenance planning and technical support. The exact scope is set out in your quotation because it varies by market.
Is training included in the purchase?
Training is part of the package, but the number of days and the depth of technician training depend on the configuration and market. Ask for the training scope in writing.
Who provides warranty service?
The manufacturer warranty applies, with claims coordinated through the authorized network. The local partner handles the first response and parts coordination.
Do you stock spare parts locally?
Parts availability depends on the market and partner. A first-season spare kit is planned with the order; confirm the local holding and delivery time before the season.
Can you service a drone bought elsewhere?
We service systems supplied through the authorized network. For units from other channels, ask for a technical review before assuming warranty or parts support.
What response time should I expect?
Response time depends on the market, partner and part. The service agreement sets out the response process for your country.
Do you help with operator licensing?
We provide product documentation and training records. Licensing and spraying approvals remain the operator’s responsibility and are handled with the local authority.
What should I agree before the season?
The contact route, spare-parts holding, training dates, maintenance schedule and warranty process. These make the support plan concrete.
Next step
Agree the support before the season.
Tell us the country, configuration and operating window. We will confirm the training, parts and response scope.